Returns & Refunds Policy

GEN-V Refund and Return Policy

Effective Date: 19-03-2025

At GEN-V, we strive for customer satisfaction. However, due to the nature of our products, we have a strict refund and return policy.

1. Eligibility for Returns
Items must be returned within 7 days of receipt.
Products must be in original condition, unworn, unwashed, and with all tags attached.
Sale items are final sale and cannot be returned or exchanged.
2. Non-Returnable Items
Gift cards
Downloadable software products
Items marked as non-returnable on the product page
3. Return Process
To initiate a return, contact us at genvofficialbd@gmail.com with your order number and reason for return.
We will provide you with a return authorization and instructions for returning your item.
4. Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or an error was made by GEN-V.
Original shipping charges are non-refundable.
5. Refunds
Refunds will be processed within 14 business days of receiving your returned item.
Refunds will be issued to the original payment method used at the time of purchase.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
7. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of receipt for a full refund or replacement.
8. Policy Changes
GEN-V reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
For any questions regarding our refund and return policy, please contact us at genvofficialbd@gmail.com.